✨ 15% OFF upto Rs.200 on Anniversary Mugs! Use code:WOW15

Shipping Policy

Delivery timelines, packaging standards, and pan-India logistics details.

We ship all over India and strive to secure reliable and prompt delivery services for our customers. Orders placed Monday through Saturday (IST) will be processed on the same or following business day and will be dispatched within two business days of order placement, provided the items are in stock at our warehouse.

For personalized merchandise requiring sublimation printing or laser carving (such as custom couple mugs or wooden keyholders), an additional 24 hours of curing and quality inspection time may apply before package handover.

Shipping Rates & Delivery Charges

Our shipping rates vary based on package dimensions, total order value, and destination delivery pin code. Exact shipping charges and applicable coupon discounts (e.g., WOW15) are dynamically calculated and transparently displayed prior to payment.

Estimated Transit Times & Breakage-Free Packing

  • Metro Cities: Typically delivered within 3–5 business days following dispatch.
  • Rest of India: Standard delivery arrives within 5–7 business days.
  • Drop-Tested Protection: All fragile porcelain ceramic mugs are packaged inside shock-absorbing, drop-tested polystyrene thermocol enclosures to prevent transit damage.

Shipment Tracking & Support Inquiries

Once your parcel is handed over to our courier partner, you will receive real-time updates and consignment tracking information directly on WhatsApp and email.

If you wish to check delivery availability or expedite an urgent anniversary or birthday gift order, please contact our support desk prior to checkout:

Brand: Zivontra

Support Email: support@zivontra.com

Helpline / WhatsApp: +91 – 8420897601

Warehouse Hub: Jugberia, Moragacha Daily Market, North 24 Parganas, West Bengal, 700110